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Customer Support Associate

Accra, Ghana

Job description

 Overview

As a customer support associate, you will act as a liaison, providing product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Skills

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Patient and empathetic

Able to multitask, prioritize, and manage time effectively


Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Other duties as may be assigned


Qualifications

Basic and mandatory

Bachelor’s degree or higher level of education in a relevant field

2+ years of direct work experience in customer support or client service experience.


The job entails working shifts which include weekends and holidays.